If you just received a studio, if you are facing an obstacle, or if you are just curious and searching for some information for your photo project, then you are on the right page.
Welcome in the PackshotCreator family
Marie, Katie, Océane, Greg and Thomas, our passionate and experimented team of engineers, are present and are doing their best to help you and to make your PackshotCreator experience a success.
We put at your disposal several resources, from the simple ticket to the personalized training onsite:
The PackshotCare Essential and PackshotCare offers assign a project manager who will analyze your production needs and create a specific guideline according to them. You will have the opportunity to be autonomous and create your visuals quickly. Together, you will set up and configure the system and create profiles and workflows according to the chosen offer.
The offers PackshotCare Essential and PackshotCare put at your disposal a project manager who will, from a distance, analyze your production needs and create specifications. You will have the opportunity to be autonomous and create your visuals rapidly. Together, you will install and configure the system and create a number of profiles according to the chosen offer.
Did you just receive your studio or did you just download the new software and wish to deepen your knowledge in the necessary features for your visual production?
1/2 day onsite
1 day onsite
+ 3 online refresh of 1 hour – 4 attendees
1 to 3 days onsite
1 hour online
Are you facing an obstacle and need the help of an expert?
Our team has set up different means of support,
satisfying all types of demands
The database is a library of articles written by our experts and is available for free. New articles are daily published in order to answer all of your questions, you do not even have to submit a ticket to resolve an issue.
Submitting a ticket will allow you to be in contatc via the esupport system with a technical expert. The tickets are sorted out in a first come first served basis. No delay is assigned to the ticket as it will be resolved directly. Only the “Tickets Boost” and the companies registered under an assistance contract will be prioritized.
These support offers are the assurance that a technical expert gives you their time to grant you support. This expert will take control of your computer from afar, through a screen sharing or directly in your premises.
Technology is a perpetual evolution, and you can’t ignore that innovations are constant. New operating systems, new cameras models, new softwares.
All of these technologies need to evolve simultaneously to ensure optimal compatibility of the systems that support them.
It is therefore important to be conscious that a 5 year old PackshotCreator system or more will face some incompatibilities.